2 Most Costly Misconceptions About Business IT Support

by / Tuesday, 04 June 2013 / Published in Business

Misconceptions About Business IT Support

Misconception #1: My network doesn’t need regular monitoring and preventive maintenance.

This is probably one of the biggest and most costly misconceptions that businesses have. Usually this is because they’ve been fortunate enough never to have encountered a major disaster. they think it won’t happen to them. But that’s similar to someone thinking they don’t need to wear a seat belt when driving a car because they’ve never had an accident.

Computer networks are complex and  dynamic systems that need regular updates and maintenance to stay up, running fast and problem free. Here are just a FEW of the critical tasks that need to be performed on a monthly – weekly – if not daily – basis:

  • Security patches applied – with NEW viruses and hacker attacks cropping up DAILY, this is a CRITICAL part of maintaining your network.

  • Antivirus updates and monitoring

  • Firewall updates and monitoring

  • Backup monitoring and recovery testing

  • Spam filter installation and updates

  • Spyware detection and removal

  • Monitoring disk space on workstations and servers

  • Monitoring hardware for signs of failure

  • Optimizing systems for maximum speed

Just like a car, if you don’t change the oil, replace the filter, rotate the tires, flush the transmission, and perform other regular maintenance on your car, it will eventually break down and cost you FAR MORE to repair than the cost of the basic maintenance – and cars are far simpler than a computer network!

If your IT department or IT support company does not insist on some type of regular, automated monitoring or preventive maintenance of your network, then DO NOT HIRE THEM. Lack of system maintenance is the NUMBER ONE reason most people end up losing valuable files and incurring heavy computer repair bills.

Misconception #2: All IT support companies are created equal. Your best option will be the one who offers the lowest price.

You get what you pay for.  A cheap price usually means a cheap job. Really good technicians do NOT work cheap because they are in high demand just like every other professional service category. The only technicians and IT firms that will work cheap are those that are just starting and/or they are grossly inexperienced.

Some IT support firms will hire college kids or newbie technicians because they will work for next to nothing to gain experience, OR they allow interns to support your network because they don’t have to pay them at all – but what you don’t realize is than an inexperienced technician like this can end up costing more because:

  1. They improperly diagnose problems, which means you’re paying them to fix the WRONG thing and STILL won’t resolve your problem.

  2. They could take 3 to 5 times as long to do the same repair that an experienced technician could fix quickly. Again, you’re paying for those extra hours.

  3. They could do MORE damage, costing you more money and downtime.

 With your client data, accounting records, e-mail and other critical data at stake, do you REALLY want the lowest-priced IT support company working on your network?

 We take the view that most people want value for money and simply want the job done right. You will find that we are not the cheapest, but we don’t apologize for that. As a Partner, I decided a long time ago that I would rather explain our higher rates ONE TIME than to make excuses for POOR SERVICE forever. That said, weren’t not the most expensive either. We simply feel that we should offer a good service at a fair price.  For information on getting the job done right contact us today.

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